Contact
novosolution.ca can be contacted about editorial questions, casino promotion details, corrections, or general feedback concerning the information published on the site.
Email: [email protected]
Contact us about published information
If you have a question about one of our casino guides or comparisons, include the page or section you are referring to whenever possible.
Our content may discuss:
- no deposit bonus offers;
- free spins;
- wagering conditions;
- withdrawal ceilings;
- promotional codes;
- eligible games;
- activation requirements;
- validity periods.
A precise reference helps us understand which information you are asking about.
Let us know when an offer has changed
Casino promotions are not always permanent.
An operator may revise a no deposit bonus by changing the amount offered, number of free spins, wagering multiplier, withdrawal restriction, participating games, bonus code, or other terms.
If you notice a difference between our content and a current offer, send us:
- the URL of the relevant page;
- the casino or promotion concerned;
- the information that appears to have changed;
- the section where it appears.
We can then identify the content that may need another editorial review.
Questions about how we present bonus conditions
Casino terminology can sometimes be difficult to interpret.
If an explanation on novosolution.ca is unclear, you may contact us about the way a condition has been presented or compared.
We can clarify our own editorial content, but we cannot determine how a casino will apply its rules to a particular player account.
Report an editorial or technical issue
You can also contact us about problems unrelated to the terms of a specific promotion.
Examples include:
- broken links;
- duplicated or contradictory information;
- unclear wording;
- missing context;
- display problems;
- incorrect page placement;
- other apparent editorial errors.
Relevant reports may be considered when we revise the affected page.
Commercial and media enquiries
For affiliate proposals, advertising enquiries, content partnerships, or other business-related requests, use:
Please provide a clear description of the proposal and identify the organization involved.
Contacting us does not guarantee advertising placement, publication, inclusion in a comparison, or acceptance of a partnership.
We cannot access your casino account
novosolution.ca is independent from the casino operators mentioned in our content.
We cannot view or manage individual player accounts and cannot:
- activate a bonus;
- credit free spins;
- change wagering conditions;
- approve a withdrawal;
- investigate a deposit;
- complete identity verification;
- alter payment details;
- reset casino login credentials.
If your message concerns a personal casino account, contact the relevant operator through its official customer support service.
Do not email sensitive account information
There is no need to provide confidential gambling or financial information when contacting novosolution.ca.
Please do not send:
- passwords;
- complete bank details;
- full card numbers;
- identity documents;
- security codes;
- private verification files.
These details should only be provided through appropriate secure channels to the service responsible for your account.
Messages about responsible gambling
If gambling is becoming difficult to manage, consider using responsible gambling controls available through the casino rather than contacting us about an account issue.
Depending on the operator, available tools may include deposit limits, session limits, temporary breaks, or self-exclusion.
Support resources are also available across Canada for people concerned about their own gambling or that of someone close to them.
A no deposit bonus should be treated as a casino promotion, not as a solution to financial pressure or a guaranteed source of money.